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feedback & complaint management policy & procedure

Purpose of this policy

Beauty Lab & Laser recognises the right of clients to make a complaint about the care and service they receive from our service. This policy outlines our approach to handling those complaints.

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DEFINITION OF A COMPLAINT

A complaint is an expression of concern, dissatisfaction or frustration with the quality or delivery of service, a policy or procedure, or the conduct of another person.

Appendix 3 – Patient Feedback Form
WHAT DO YOU THINK ABOUT OUR PRODUCT
OUR SERVICE
OUR STAFF
THE CLINIC
HYGIENE

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