POLICIES

At Beauty Lab & Laser, we are dedicated to provide the highest quality cosmetic clinic services. Please thoroughly read through all our policies to ensure you make the most of you experience with us!

Cancellation, Reschedule & Refund Policy

If you need to cancel or reschedule your appointment, please call us at 6243 4632. You can also leave a detailed voicemail message if necessary. Voicemail messages are time and date stamped, and we honour them if the required time frame is provided. We will return your call with 48 hours to acknowledge your message and make any relevant changes to your appointment. If you are trying to reschedule your appointment more than 48 hours before your appointment time, you can also click on the link in your confirmation email which will allow you to cancel or reschedule your appointment. If you have cancelled your appointment within the required time frame, you are entitled to a refund of your deposit. In this case, please call the clinic directly and they will process this refund for you.

At Beauty Lab & Laser, our goal is to provide quality care to all our patients in a timely manner. No-shows, late cancellations, short notice rescheduling and cancellations inconvenience not only our business, but our other patients as well. Please be aware of our policy regarding missed appointments.

Complaints & Handling Policy

Once the investigation is complete, we will provide the complainant with a detailed response outlining our findings and proposed resolution. If required, we will offer an apology and steps to rectify the situation.

Timeframes

• We aim to resolve complaints within 7 business days from the receipt of the complaint.

• If additional time is needed, we will communicate the reasons for the delay to the complainant.

At Beauty Lab & Laser, we are dedicated to provide the highest quality cosmetic clinic services. We value our customers and take feedback seriously. This Complaints and Handling Policy outlines our commitment to addressing and resolving complaints promptly, fairly, and in accordance with best practices.

privacy policy

Effective Date: 1/9/2023

Collection of Personal Information

When you access our website or interact with our services, we may collect personal information from you, such as your name, contact details, date of birth, medical history, and relevant information. We gather this information through online forms, appointments, surveys, emails, and other means.

Use of Personal Information

We may use your personal information for various purposes, including:
Providing and enhancing our cosmetic clinic services.
Managing appointments and treatment records.
Responding to inquiries and requests.
Sending updates and promotional materials about our services.
Complying with legal and regulatory obligations.
Disclosure of Personal Information:
We may share your personal information with third parties in the following circumstances:
With your explicit consent.
To fulfil specific services you have requested.
With trusted service providers and partners assisting us in clinic operations.
To comply with legal requirements, such as court orders or lawful requests.
In case of business transfers, mergers, or acquisitions.

Protection of Personal Information

We prioritize the security of your personal information. We maintain suitable technical, physical, and administrative safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your data.

Your Rights

You have the right to access, update, correct, or delete your personal information in our records. To exercise these rights or discuss concerns about your data, please contact us using the details provided below.

Our website may use cookies and similar technologies to improve your browsing experience. You can adjust your browser settings to reject cookies or receive alerts when cookies are sent.

Links to Third-Party Websites

Our website might include links to third-party websites. Please note that our Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of external sites.

Changes to the Privacy Policy

We retain the right to update this Privacy Policy as needed. Any changes will be effective once posted on our website. We advise reviewing this policy periodically.

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Beauty Lab & Laser: (03) 6243 4632 Email: nabynicky@outlook.com

Acknowledgement

By accessing our website or using our services, you acknowledge having read, understood, and agreed to this Privacy Policy. This Privacy Policy was last updated on 1/9/2023.

Welcome to Beauty Lab & Laser. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we gather from you when you visit our website or engage with our cosmetic clinic services. Your privacy and data security are important to us, and we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions or enquiries, please get in touch!

We're always happy to help.

GET IN TOUCH

POLICIES

Cancellation, Reschedule & Refund Policy

Appointment Cancellation

Advance Notice

Cancellation Process

Late Cancellations/Reschedules/No-Shows

Our Small Business Consideration

Refund Policy

Contact Us

Acknowledgement

Complaints & Handling Policy

Policy Statement

Definition of Complaint

Complaint Handling Procedure

Investigation

Resolution

Escalation

Record Keeping

Confidentiality and Privacy

Monitoring and Review

Contact Us

Acknowledgement

privacy policy

Privacy Policy